The Luxe Loop: FAQ

Step 1: Drop off Your Pieces
We accept clothing, shoes, and accessories. Here's a list of sample brands we accept.
Items must be clean and in excellent condition.
We specialize in brands and pieces that are well-made, elevated, and versatile. We love a good deal as much as you, but please no fast fashion.
You may bring up to five (5) pre-loved items from your closet. The pieces must be gently worn, well-made, and ready for a new home.
We specialize in brands and pieces that are well-made, elevated, and versatile. We love a good deal as much as you, but please no fast fashion.
If you are not local, please email us at info@shopatpivot.com to schedule a time to review your pieces virtually.
We'll work with you to ship the accepted pieces to Pivot.
Step 2: Set a Price and earn
Pricing is determined by the condition of your item(s), original retail price, historical sales information, brand, and demand.
After we price your items, we'll display them in-store and online.
Unless otherwise agreed, you'll receive 50% of the final selling price after your item is sold.
You can choose whether to receive: (1) cash paid via PayPal or Venmo; or (2) store credit, which you can use as currency to shop in Pivot.
If you select store credit, we'll credit your account with $1 for every $1 your item sells.