SHIPPING

We accept and ship orders placed in the US. Orders placed Monday - Friday will be shipped within two business days. Orders placed on Saturday and Sunday will be shipped the following Monday excluding holidays. We ship via UPS and USPS. Shipping rates are determined at checkout based on the selected shipment method and zip code. These are calculated rates from our shipping provider and cannot be adjusted. We will provide a tracking number when your package is shipped. If you do not receive a tracking number, please reach out to info@shopatpivot.com. 

DELIVERY

When an order is received, we carefully examine each item to ensure it is in new condition before sending out for an order. We also carefully package the merchandise to ensure it will arrive undamaged. Once your order is shipped, Pivot is no longer responsible for any missing, lost, stolen, or damaged packages. If you find that your package is missing, lost, stolen or damaged, we strongly encourage you reach out directly to the shipping carrier and file a claim using your provided tracking number. Once a package leaves our building, we are unable to accept any claims made against the package.

PURCHASES AND RETURNS

As part of our wind-down season, all items are final sale. We know how important the right fit is, and we’re here to help. If you’re unsure about sizing, measurements, or how a piece might feel on, please reach out—we’re happy to offer guidance so you can shop with confidence.